The plan is people centred and housing centric and the implementation of the model will be co-designed by the community. A people centred, housing centric system meets people where they are, without judgment, offering culturally safe, low barrier, inclusive care that is violence and trauma informed, built on an anti-oppression and anti-racism framework, and underpinned by a consistent harm reduction approach. This approach also instills a belief that housing is healthcare and a fundamental human right.
 
The highest priority is placed on providing direct connections to the right housing and housing supports for every individual and ensuring the integration of service functions in multiple locations to provide the necessary supports a person needs in a timely way.
 
The model is a whole of community response that is based on a set of shared values and principles and upheld by system foundations of Workforce Development; System
Governance; Standards of Care; Shared Systems and Processes; and Centralized Data and Measurement.
 
The work of the new system will be to establish a network of 12-15 hubs across the
community. The hubs will become one system with no wrong door and multiple locations to meet people where they are, offering a range of common functions in an integrated, multi-agency and interprofessional model, that is population-specific to meet unique demographic and care needs, supported by one central phone number for referral, and designed to ensure timely and direct pathways to housing.
 
To be effective, a continuum or range of housing options are needed, particularly a greater emphasis on high support housing with 24/7 on-site care available. While 100 units of highly supportive housing is targeted for this year, in total that number expects to grow to 600 highly supportive housing units over the next three years.